Legal
Refund & Cancellation Policy
Draft prepared: August 2026
This is a draft, prepared as a starting point and not yet reviewed by a lawyer. It is not binding and should not be relied on as an actual legal document until reviewed and published.
How this varies by engagement model
Refund and cancellation terms depend on which engagement model applies — see our Pricing page for how Fixed-Scope, Retainer, and Hourly Consulting differ. The general principles below apply across all three; the actual numbers (notice periods, refund percentages) are set in the signed service agreement for each engagement, not fixed here.
Fixed-scope projects
- Payments are typically tied to milestones — you're only billed for work as it's delivered
- Cancelling before a milestone is delivered means that milestone isn't billed
- Work delivered and accepted before cancellation is non-refundable
Retainers
- Billed monthly in advance
- Cancelling ends the retainer at the end of the current billing period — no partial-month refund for unused time, since capacity is reserved in advance
- A minimum notice period (defined in the signed agreement) typically applies before cancellation takes effect
Hourly consulting
- Billed for actual time spent — nothing to refund beyond correcting a billing error
- No minimum commitment, so cancellation just means no further hours are booked
Disputes
If you believe you were billed incorrectly, contact us before disputing the charge with your bank/card provider — most billing issues are resolved faster that way.
Contact
Billing questions — reach us via the Contact page or at techtoxplore@gmail.com.